Friday Nov 19, 2021

126-WGAN-TV | Top 10 Matterport Pro1/Pro2/Pro2 Lite Repairs (Revisited) with MatterFix (www.MatterFix.io) Founder Mike Vorce

After that sinking feeling when you drop your Matterport Pro1, Pro2 or Pro2 Lite 3D Camera, then what?

On WGAN-TV Podcast (first aired Thursday, 18 November 2021) Gainesville, Florida-based MatterFix Founder Mike Vorce (@MatterFix) – a Matterport Authorized Repair Service Provider - will show and tell us:

✓ WGAN-TV Podcast: Top 10 Matterport Pro1, Pro2 & Pro2 Lite Camera Repairs (Revisited)

-- Which repairs can you DIY (with one of these MatterFix repair kits?
==> Matterport Camera WiFi Antenna Replacement Kit
==> Matterport Camera Housing Repair Kit
==> Matterport Camera Charger Port Replacement Kit
-- How can you avoid some of these repairs?
-- How do you recognize the problem (and the likely repair needed)?
-- How much does each repair typically cost?
-- What if you are outside the United States? Including MatterFix UK


1 - WiFi Antenna
✓ Camera was dropped
✓ Other connection problems


2 - Camera Top or Bottom Plate(s) Dislodged / Housing Not Fitted Together Properly
✓ Camera was dropped

3 - Batteries
✓ Camera will not charge or only charges to 50%

4 - Charger, Charger Port or OLED Panel
✓ No reading on display when charger is plugged in

5 - Pro2 Lite Battery Life
✓ Upgrade Pro2 Lite by adding second battery

6 - Unstable Error
✓ Capture device shows “unstable” error after a scan

7 - Sensor Errors
✓ Pro1
✓ Pro2 & Pro2 Lite


8 - Failure to Align Error
✓ Capture device displays “failure to align” error when camera moved to new scan position

9 - Blurry Images (in models), Stitching Errors in Capture App, Noisy or Erratic Rotation
✓ Usually related to the Clutch Assembly and/or Stepper Motor

10 - Excessive Fan Noise

In addition to covering these Top 10 Matterport Pro Camera Repairs (Revisited), topics, I also ask Mike:

1. Chat about: MatterFix is now an officially authorized repair partner for Matterport cameras!
2. How and why he decided to offer repairs of Matterport Pro1, Pro2 and Pro2 Lite Cameras
3. Repair Pricing
4. One-year MatterFix Warrantee
5. Free! 12 months of WGAN-TV Training U (in Matterport) with a MatterFix Repair of $250+ for WGAN Forum Members

About MatterFix (from the MatterFix Website)

MatterFix.io is a Matterport Authorized Repair Partner to provide repair services for all Matterport cameras.

At MatterFix, we provide out-of-warranty repair services for Pro1Pro2 & Pro Lite Matterport cameras. We pride ourselves on providing a quick turn-around time (typically next-day service), reasonable pricing, and a one-year warranty on all of our repairs. Having owned a small chain of mobile device repair shops for eight years, we have extensive experience repairing electronic devices. MatterFix is an independent repair service company not affiliated with the Matterport company.

Being Matterport Service Providers ourselves, we know how important it is for you to keep your camera operating properly. We provide repairs for a wide range of issues, from physical camera damage & WiFi antenna replacement to board level micro-soldering & component replacement. We do not charge for estimates or evaluations, and there is never a charge if we cannot repair your camera.

While we can fix most Matterport camera problems, certain repairs can only be resolved by Matterport directly. Whether we repair your camera or the camera should be sent to Matterport for service, we will always advise you of all of the repair options available.

1-Year Warranty included on all repairs.

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